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Information |
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Legenda |
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| Frequently Asked Questions |
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Why do I need a profile and
what information is displayed ?
What if my personal information
changes ?
I have lost my login and password
?
How can I listen to the previews
?
I want to be removed completely
from your database ?
Do I have to pay tax ?
Can I pay with my credit card
?
Is your payment service secured
?
How do I pay ?
When do you send my package(s)
?
How long does it take for my
package to arrive ?
How do I know if you have received
my order ?
I would like to cancel my order
or I have done something wrong . What do I have to do now ....?
I do not have an e-mail address
, can I still order from CMBV ?
When has my transaction finished
?
The Last screen asks for a
card number ?
Do you use cookies ?
My question is not listed here
?
My profile has been deleted or
I can not log in anymore ?
How do I change my password ?
I need the IBAN number of CMBV
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Why
do I need a profile and what information is displayed
?
You need to create a profile if you like to shop in our
store.
The information you provide us is used by us for shipping,
payment and status information.
(we create an online personal mini database which only
you will be able to view using your password and login)
You can use this account to see IF we received your order,
and also to view the status of your order.
It is therefore necessary to closely monitor your profile
page to see what the status is on your package, but
also to see if we have added some comments to your order
(for instance the date of shipment, order problems etc).
In this way we are able to give you the best service available
in the shortest period of time, since you can check every
minute of the day whether or not something has changed
in the status of your order. |
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What
if my personal information changes ?
For instance when you move to another area.
You are responsible for changing and maintaining your
own personal information in your account environment.
Please keep your information up to date, because we will
ship all the packages to the address YOU have provided
here.
If your package gets lost because your information is
incorrect you will of course be responsible for this ! |
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I have
lost my login and password ?
When you lose your password and login, you can just
go to the login box and click on the forgotten
button.
You will have to fill in the e-mail address you used when
you created your account.
A new automatically generated password will then be send
to this e-mail address.
You will be able to log in again using this new password.
If you log in to your account, you will be able to change
this password into a new one find easier to remember. |
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How can
I listen to the previews ?
When you click on the image of the item you would like
to hear, you will be presented with a new and more detailed
page.
On this page more information about the product can be
found and you will also be able to listen to the real
audio files which have been placed on this page.
In order to listen to the previews make sure you have
the real player installed.
Download the player for free at http://real.com
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Do I
have to pay tax ?
You only have to pay tax if you live within the European
Union.
To find out if you do, just make your order and our system
will automatically apply tax if it is necessary. |
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Can
I pay with my credit card ?
Yes you can :) The cards we accept at the moment areVISA
& Mastercard (you can also use Paypal)
Furthermore : You must fill in all the details of the
order form, otherwise we can not and will not process
your order ! |
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Is
my payment service secured ?
Yes, we are working with the SSL (Secure Socket Layers)
protocol.
Furthermore: All credit card numbers are split into
3 parts and are being send to us in 3 separate e-mails.
We will "rebuild" your number again using al these different
parts which makes this method the most protected payment
option possible ! |
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How
do I pay ?
Payment is to be made before we can ship the package.
You can find the different payment options in the information
box.
(Click on the payment options in the information box) |
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How
do I know if you have received my order ?
When you are finished shopping and you have filled in
your personal details etc. you will automatically be
transferred to a screen where you can see what you have
ordered and how much you have to pay.
You will also receive an automatic generated e-mail
confirmation with your order and all the details regarding
your order . |
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I do
not have an e-mail address, can I still order from CMBV
?
Yes, you can still make the order, but of course you will
not receive a confirmation, since you don't have an e-mail
address.
If you wish to receive a confirmation, we can send you
this by fax or post upon request.
(Please mention this in the extra comments box at the
end of your order)
You can also call us to place an order by fax:,
Send us a fax with your order and all your personal
details written on it to: +31 (0) 916933698
In all cases you will receive the invoice with all the
details in it by post. |
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When
has my transaction finished ?
When you are finished choosing the products you like,
you have to press the "Checkout" button.
You will be asked to choose a shipping and a payment method.
After filling this in correctly you have to press the
button below the page to continue.
After clicking through all the necessary pages which are
marked by a continue button, you will be given a thank
you word after a couple of seconds.
This is the end of your transaction and you can close
the shop to continue surfing the net. |
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Do you
use cookies ?
Yes we have built in, in our shop a cookie to remember
your personal details, just in case you decide to order
something from us again in the future.
We can not read out the cookies nor do we use it to sell
or give away your personal details to other companies.
We only use it for your convenience, so you don't have
to fill in all your personal details again the next time
you like to order something from us. |
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My profile
has been deleted or I can not log in anymore ?
On a regular basis we clean out our database and thus
if we find a profile with names like : asdfg orkjbj, etc
etc. or non-existing e-mail addresses
WE WILL REMOVE this profile from the database!
Only valid entries will be excepted.
Please make sure that your e-mail address is a valid working
one or your profile may be deleted by our staff. |
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How
do I change my password ?
First login using the password you received when you created
your own profile.
Then open your profile and fill in the password you want
in the password field.
You also have to fill in this new password in the 2nd
password field [this is a verification].
Click continue and you can now log in the next time using
your own made up password ! |
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